I'm in the group? Why can't I open a ticket?

Hello, I’ve just been kicked from your server for exceeding the team player limit! All I did was switch teams during the wipe. My teammate wasn't around on Monday, Tuesday, or Wednesday, so I teamed up with a player I didn't know at all; then, when my teammate arrived on the server on Thursday, I simply teamed up with him.
Could you explain this ban to me? Kicked: Exceeding Team Limit - Duration: 7d - Appeal @ discord.gg/nY6zehwPnb

Good afternoon, I can't get into the server. Last time, a cheater killed me and I got a bit angry; could you please lift the ban? Thanks a lot.

hi

hi

hi